• 日本語
  • 03-6809-4515

    4th floor OTM, 2-3-8 Azabujuban, Minato-ku, Tokyo
    106-0045

    FAQ

    Can I use my insurance card?

    Yes, we do accept all insurance.

    However, if you are a foreign national with overseas travel insurance or a U.S. military retirement medical plan, you may be eligible for a free consultation if you contact us in advance.

    For details, please inquire with us directly via LINE or phone.

    Please tell me what to bring on the day

    ・My Number Card or Insurance Card
    ・Referral letter (if you have one )
    ・Prescription record (if you are taking any medication)

    If you’re a student, please bring these additional materials if you have them :

    ・Mother and child health record (to confirm developmental history)
    ・Letter from the teacher (if there is anything that shows the situation at the nursery or elementary school)
    ・Developmental test results (if you have been treated at a special education center or another facility)

    What is the process from reservation to payment?

    For your first consultation, please make an appointment online or via LINE or call us at 03-6809-4515.

    Reservations can be made up to one month in advance.

    1. Reception

    Please show have your my number card or insurance card at the reception desk.

    1. Payment

    We accept most major credit cards, IC, ID, QuickPay, Paypay and cash for payment. All major credit card providers are supported, making it easy for you to complete your payment.

    Can I change or cancel my appointment?

    Feel free to change or cancel any appointment via the online reservation receipt sent by email, or send us a message on our LINE account to cancel or reschedule your appointment.Or Call us at 03-6809-4515.

    What is the scope of medical services provided at this clinic?
    • ADHD (Attention Deficit Hyperactivity Disorder), ASD (Autism Spectrum Disorder), LD (Learning Disabilities), and other developmental disorders
    • Anxiety disorders
    • Depression
    • Bipolar disorder
    • PTSD
    • Insomnia
    • Social anxiety (performance anxiety)
    • Mood disorders
    • Personality disorders

    In addition to developmental disorders, we provide care for a wide range of mental health concerns.

    In particular, we support individuals who have been told by other clinics or public health centers that they fall into the “gray zone”—meaning they were not given a formal diagnosis or considered eligible for treatment, but are still struggling with difficulties in daily life.

    I don’t want anyone to know about my personal information/situation…

    Our Clinic is Fully Committed to Protecting Patients’ Personal Information

    Our clinic uses personal information for the purposes listed below, and we take the utmost care in handling it.
    If you have any concerns regarding the handling of your personal information, please feel free to contact our reception.

    Purposes of Use of Personal Information at Our Clinic

    ■ Provision of Medical Care

    • Providing medical services at our clinic
    • Collaboration with other hospitals, clinics, pharmacies, and nursing care service providers
    • Responding to inquiries from other medical institutions
    • Seeking opinions or advice from external physicians and specialists for treatment
    • Commissioning laboratory tests and other outsourced services
    • Explaining medical conditions to family members, etc.
    • Reporting medical accidents and adverse events
    • Requesting opinions from external experts in the course of treatment

    ■ Administrative Work for Medical Fee Claims

    • Insurance, workers’ compensation, and public medical expense billing at our clinic, and related outsourced work
    • Submission of medical fee claims (receipts) to review and payment agencies
    • Responding to inquiries from review and payment agencies or insurers
    • Submitting claims and responding to inquiries to/from public institutions concerning publicly funded medical care

    ■ Clinic Management and Operations

    • Accounting and financial management
    • Reporting medical accidents and adverse events
    • Improving the quality of medical services for patients
    • Cooperating with in-clinic medical training and internships
    • In-clinic case studies aimed at improving medical quality
    • Other administrative operations related to the provision of medical care

    ■ Notification of Results to Companies, etc.

    • Providing results of health checkups and related services commissioned by companies or organizations

    ■ Medical Malpractice Insurance and Related Procedures

    • Consultation and reporting to professional associations, insurance companies, etc. regarding medical liability insurance and related matters

    ■ Basic Data for Improvement of Services

    • Maintaining and improving medical and nursing care services and operations

    ■ Cooperation with In-Clinic Medical Training

    • Participation in medical training conducted within the clinic

    ■ In-Clinic Case Studies for Quality Improvement

    • Case studies aimed at improving medical quality

    ■ Provision of Information to External Audit Organizations

    • Responding to external audits as required

    Notes

    You may withdraw or change your request at any time.

    If you do not wish your information to be provided to other medical institutions, please inform us.

    If we do not receive such a request, we will consider it as your consent.