FAQ

1. We take the time to listen carefully to each patient’s concerns and provide thorough medical examinations and treatments.
2. For children, we listen closely to the concerns of the parents and observe the child’s responses and behavior during the consultation.
3. During consultations, the clinic is essentially reserved for private use, so patients will not encounter others while visiting. We believe it’s important for patients to feel at ease in a relaxed and comfortable environment.

1. There is no age limit, anyone can come for a consultation. However, if you are seeking child development support, please ensure that you have already completed the 18-month checkup.
2. We are happy to answer any questions you may have, whether it’s your first visit or an online consultation.
3. Please feel free to make a reservation here.

Yes, we do accept all insurance.

However, if you are a foreign national with overseas travel insurance or a U.S. military retirement medical plan, you may be eligible for a free consultation if you contact us in advance.

For details, please inquire with us directly via LINE or phone.

・My Number Card or Insurance Card

・ID such as passport, driver’s license
・Referral letter (if you have one )
・Prescription record (if you are taking any medication)

If you’re a student, please bring these additional materials if you have them :

・Mother and child health record (to confirm developmental history)
・Letter from the teacher (if there is anything that shows the situation at the nursery or elementary school)
・Developmental test results (if you have been treated at a special education center or another facility)

For both first-time and follow-up visits, please book your appointment online through our reservation form or via LINE.

Reservations can be made up to one month in advance.

1. Reception

Please show have your my number card or insurance card at the reception desk.

2. Payment

We accept most major credit cards and cash for payment. All major credit card providers are supported, making it easy for you to complete your payment.

Feel free to change or cancel any appointment via the online reservation receipt sent by email, or send us a message on our LINE account to cancel or reschedule your appointment.

For children under 16, we ask that a parent or guardian accompany them into the consultation room to discuss their medical history with our doctors.

For adult patients, we prefer to see you alone so that you can speak freely about your concerns.
If you would like someone to accompany you during the consultation, an additional fee will apply. Please contact us in advance for details.

Due to space limitations, accompanying persons are kindly asked to wait in the waiting area.

• ADHD (Attention Deficit Hyperactivity Disorder), ASD (Autism Spectrum Disorder), LD (Learning Disabilities), and other developmental disorders
• Anxiety disorders
• Depression
• Bipolar disorder
• PTSD
• Insomnia
• Social anxiety (performance anxiety)
• Mood disorders
• Personality disorders

In addition to developmental disorders, we provide care for a wide range of mental health concerns.

In particular, we support individuals who have been told by other clinics or public health centers that they fall into the “gray zone”—meaning they were not given a formal diagnosis or considered eligible for treatment, but are still struggling with difficulties in daily life.

Our Clinic is Fully Committed to Protecting Patients’ Personal Information

Our clinic uses personal information for the purposes listed below, and we take the utmost care in handling it.
If you have any concerns regarding the handling of your personal information, please feel free to contact our reception.

Clinical Director

Purposes of Use of Personal Information at Our Clinic

■ Provision of Medical Care

• Providing medical services at our clinic
• Collaboration with other hospitals, clinics, pharmacies, and nursing care service providers
• Responding to inquiries from other medical institutions
• Seeking opinions or advice from external physicians and specialists for treatment
• Commissioning laboratory tests and other outsourced services
• Explaining medical conditions to family members, etc.
• Reporting medical accidents and adverse events
• Requesting opinions from external experts in the course of treatment

■ Administrative Work for Medical Fee Claims

• Insurance, workers’ compensation, and public medical expense billing at our clinic, and related outsourced work
• Submission of medical fee claims (receipts) to review and payment agencies
• Responding to inquiries from review and payment agencies or insurers
• Submitting claims and responding to inquiries to/from public institutions concerning publicly funded medical care

■ Clinic Management and Operations

• Accounting and financial management
• Reporting medical accidents and adverse events
• Improving the quality of medical services for patients
• Cooperating with in-clinic medical training and internships
• In-clinic case studies aimed at improving medical quality
• Other administrative operations related to the provision of medical care

■ Notification of Results to Companies, etc.

• Providing results of health checkups and related services commissioned by companies or organizations

■ Medical Malpractice Insurance and Related Procedures

• Consultation and reporting to professional associations, insurance companies, etc. regarding medical liability insurance and related matters

■ Basic Data for Improvement of Services

• Maintaining and improving medical and nursing care services and operations

■ Cooperation with In-Clinic Medical Training

• Participation in medical training conducted within the clinic

■ In-Clinic Case Studies for Quality Improvement

• Case studies aimed at improving medical quality

■ Provision of Information to External Audit Organizations

• Responding to external audits as required

Notes

You may withdraw or change your request at any time.

If you do not wish your information to be provided to other medical institutions, please inform us.

If we do not receive such a request, we will consider it as your consent.