FAQ

1. We take the time to listen carefully to each patient’s concerns and provide thorough medical examinations and treatments.
2. For children, we listen closely to the concerns of the parents and observe the child’s responses and behavior during the consultation.
3. During consultations, the clinic is essentially reserved for private use, so patients will not encounter others while visiting. We believe it’s important for patients to feel at ease in a relaxed and comfortable environment.

1. There is no age limit, anyone can come for a consultation. However, if you are seeking child development support, please ensure that you have already completed the 18-month checkup.
2. We are happy to answer any questions you may have, whether it’s your first visit or an online consultation.
3. Please feel free to make a reservation here.

Yes, we do accept all insurance.

・Insurance Card

・My Number card or ID such as passport, driver’s license
・Referral letter (if you have one )
・Presciription record (if you are taking any medication)

・Mother and child health record (to confirm developmental history)
・Letter from the teacher (if there is anything that shows the situation at the nursery or elementary school)
・Developmental test results (if you have been treated at a special education center or another facility)

If you have not yet visited a doctor for the symptoms you are discussing, you do not need a referral.

1．Reservation

Please make an online reservation through Digisma or LINE for both your first and follow-up visit.

For the initial visit, please tap, 初診(the left box), For follow-up visit, please tap 再診（the right box).

Then you tap 次へ（Next). If you have difficulties understanding Japanese, please text us on LINE or Email.

Reservations can be made up to two months in advance of the consultation date.

2. Online medical questionnaire

Please fill out the online medical questionnaire by the day before the consultation date. If you have not filled out the medical questionnaire by the day before, we may contact you. Depending on the condition, we may ask you to visit an appropriate medical institution, such as a specialist outpatient clinic or inpatient medical institution.

3. Reception

A QR code will be issued by email when you make an online reservation.

On the consultation day, simply hold the QR code over the reception desk to complete the reception.

4. Consultation

You can go directly to the examination room without waiting.

Please fill out the online questionnaire when making your reservation in advance to reduce waiting times.

If you need medication after seeing the doctor, we will prescribe it in-house.

If you need documents such as a medical certificate or an injury/sickness benefit application form, we will provide you the documents on the day as a general rule.

5. Payment

We accept most major credit cards for payment. All major credit card providers are supported, making it easy for you to complete your payment.

Please email us or send us a message on our LINE account to cancel or reschedule your appointment.

You can receive a refund or reschedule your appointment depending on how far in advance you notify us:

Up to 4 days prior: Full refund* or reschedule possible.

2 or 3 days prior: 50% refund* or reschedule for 50% additional charge.

1 day prior or same-day: We are not able to refund nor reschedule your session.

*Please note that a processing fee of 1,100 yen will be additionally charged for any refunds.

For children under 16, we ask that a parent or guardian accompany them into the consultation room to discuss their medical history with our doctors.

For adult patients, we prefer to see you alone so that you can speak freely about your concerns.
If you would like someone to accompany you during the consultation, an additional fee will apply. Please contact us in advance for details.

Due to space limitations, accompanying persons are kindly asked to wait in the waiting area.

• Developmental disorders such as ADHD (attention deficit hyperactivity disorder), ASD (autism spectrum disorder), and LD (learning disabilities)
• Anxiety disorders
• Depression
• Bipolar disorder
• Anxiety disorders
• Insomnia
• Adjustment disorders…

We provide treatment for a wide range of mental health conditions.

We are especially committed to supporting those who have been told by other hospitals or clinics that they are in a “gray zone” and not eligible for treatment, yet continue to face challenges that interfere with their daily lives.