FAQ

FAQ

What makes your clinic different from others?

1. We take the time to listen carefully to what each patient has to say and provide thorough medical examinations.
2. In the case of children, we listen to what the mother and father have to say and observe the child’s response and behavior while providing treatment.
3. During consultations, the clinic is essentially reserved for private use, so patients are not allowed to come in with other patients. It is important that patients can visit us in a relaxed atmosphere and in a comfortable environment.

Can anyone get examined?

1. There is no age limit. Anyone can come for a consultation. However, if you are seeking child development support, you must have already had your 18-month checkup.
2. We are happy to answer any questions you may have, whether it is your first visit or an online consultation.
3. Please feel free to make a reservation here.

Can I use my insurance card?

1. We are an elective clinic. We do not accept health insurance cards.
2. However, if you are a foreigner and have medical insurance, you can make a claim to your insurance company yourself. Please contact us for details.

Please tell me what to bring on the day

My Number card or ID such as passport, driver’s license, or health insurance card
Medical information sheet (if you have a referral letter)
Medical record (if you are taking any medication)
Mother and child health record (to confirm developmental history)
Letter from the doctor (if there is anything that shows the situation at the nursery or elementary school)
Developmental test results (if you have been treated at a special education center or another hospital)
*We do not provide insurance treatment at our hospital, so insurance cards and medical vouchers cannot be used.

Do I need a referral?

If you have not yet visited a doctor for the symptoms you are discussing, you do not need a referral.

If you have a history of visiting a developmental outpatient clinic or a psychiatric hospital, we ask for a referral from your previous doctor so that we can understand your condition and the medications you have been taking. If it is difficult to submit a referral, just your medication book will be fine.

Please tell me the process from reservation to payment.

1・Reservation

Please make an online reservation through Digisma for both your first and follow-up visit.

*We do not accept reservations by phone or through the inquiry form.

Reservations can be made up to two months in advance of the consultation date. Please cooperate with advance payment when making a reservation.

2. Online medical questionnaire

Please fill out the online medical questionnaire by the day before the consultation date. If you have not filled out the medical questionnaire by the day before, we may contact you. Depending on the condition, we may ask you to visit an appropriate medical institution, such as a specialist outpatient clinic or inpatient medical institution.

3. Reception

A QR code will be issued by email when you make an online reservation.

On the day, simply hold the QR code over the reception desk to complete the reception.

4. Examination

Please wait in the waiting room, etc. You can go directly to the examination room without waiting.

Please fill out the online questionnaire when making your reservation in advance to reduce waiting times.

If you need medication after seeing the doctor, we will prescribe it in-house.

If you need documents such as a medical certificate or an injury/sickness benefit application form, we will give you the documents on the day as a general rule.

5. Payment

Payment is completed at the time of booking. On the day of your appointment, you can go home without waiting as soon as your consultation is over.

However, there may be an additional charge for medication only, which will be charged on the day to your registered credit card. If an additional charge will be added to your bill on the day, we will explain this to you.

Can I change or cancel my reservation?

You can change the date and time online up to 3 days before.
Please reschedule your reservation yourself using the link sent to the email address you used when registering.

Please note that if you cancel, a cancellation fee will be charged as follows:

6 to 3 days before the reservation	50%
3 days before reservation	100%

Example)

March 13th (Thursday) reservation → Can be changed until March 10th (Monday) 5pm (no clinic holidays included)

March 24th (Monday) reservation → Can be changed until March 20th (Thursday) 5pm (including clinic holidays)

March 24th (Monday) reservation → Can be canceled free of charge until March 17th (Monday) 5pm

*Cancellation is possible up to 3 days before the reservation date and up to 6 days before, excluding Sundays and holidays.
We cannot offer refunds after that. Please reschedule your reservation.

However, we will offer a 100% refund for cancellations due to unavoidable circumstances on our side.

Please tell me the cost of the consultation

Initial consultation fee (including doctor’s consultation and prescription fee) Approximately 30 to 50 minutes (including intake)

Weekdays 15,000 yen (tax included)

Saturdays 18,000 yen (tax included)

*First-time patients and those who have been in the hospital for more than 3 months will be considered first-time patients.

Re-examination fee (including doctor’s consultation fee and prescription fee)

Weekdays

15 minutes 3,300 yen (tax included)

30 minutes 6,600 yen (tax included)

Saturdays

15 minutes 3,800 yen (tax included)

30 minutes 7,500 yen (tax included)

*Patients who were in the doctor’s care from the doctor’s previous job will be treated as follow-up visits

*If this is your second or subsequent visit and it has been less than three months since your first visit, it will generally be considered a follow-up visit, but if you are consulting about a different symptom or problem, it may be considered a first visit.

Counseling fee by psychologist

Weekdays 50 minutes 12,000 yen (tax included)

Saturdays 50 minutes 13,800 yen (tax included)

Prescription fees and drug costs

There is no prescription fee. Prescription drugs are provided at the clinic.

Prescription drugs for insomnia and ADHD: 3,300 yen (30 tablets)

Other drugs are also about 3,300 yen for one month’s supply. Prices vary by manufacturer, so please contact us for details.

Total cost of consultation and medicine

Example 1) For first-time patients, first consultation fee (weekdays) 15,000 yen + medicine fee 33,000 yen = total 18,300 yen (tax included)

Example 2) For repeat patients, follow-up consultation fee (weekdays) 3,300 yen + medicine fee 3,300 yen = total 6,600 yen (tax included)

The above is the standard total cost. The cost may vary depending on the type and dosage of medicine, and the desired tests and counseling, but the above is the general cost for those who use medicine at the weekday rate.

• The fees vary between weekdays and Saturdays.
• There are no other registration or annual fees.
• There will be an additional fee for developmental and language tests and document preparation (only for those who need them).
• The fee is the same for face-to-face and online appointments.
• Your doctor will suggest 15-minute or 30-minute slots for follow-up appointments as needed.

Can I bring a companion with me to the appointment??

As a general rule, we ask parents to accompany their children to pediatric developmental outpatient clinics.
If an adult is present during an examination, an additional fee will be charged, so please contact us.
Due to space limitations, we ask that accompanying persons wait outside the clinic.

 What documents can I get at the clinic?

The documents we can prepare are as follows:

Document preparation fee schedule		Japanese	English
Medical certificate	Proof of medical attendance	￥5,500	￥6,600
Medical certificate for leave of absence	Medical certificate for home care	￥6,600	￥7,700
Environmental Adjustment Certificate	A medical certificate requesting telecommuting or reassignment	￥6,600	￥7,700
Reasonable accommodation medical certificate	A medical certificate requesting special consideration at the exam venue, etc.	￥8,800	￥11,000
Sickness/injury benefits application form	Documents to apply for receiving 2/3 of your salary from the Health Insurance Association during your leave of absence	￥4,400	￥5,500
Medical Information Sheet	Referral letter to another hospital	￥5,500	￥6,600

As a rule, all documents are provided on the same day.

For patients who have been in the hospital for a long time, it may take up to a week for the medical information letter (referral letter) to be provided. (The letter will be sent by letter pack.)

What illnesses do you see?

・Developmental disorders such as ADHD (attention deficit hyperactivity disorder), ASD (autism spectrum disorder), and LD (learning disabilities)

・Anxiety disorders

・Depression

・Bipolar disorder

・Anxiety disorders

・Insomnia

・Adjustment disorders…

We provide treatment for a wide range of mental disorders, including developmental outpatient care.

We particularly support those who have been told by other hospitals or health centers that they are in the gray zone and are not candidates for treatment, but are struggling with problems that interfere with their daily lives.

Please feel free to make a reservation here.

I don’t want anyone to know my personal information…

Medical professionals have a duty of confidentiality and are not allowed to disclose information learned in the course of their work to others. Medical institutions will not contact companies, and medical institutions will not respond to inquiries from companies without the consent of the patient.

Depending on the illness, our hospital may receive inquiries from police stations or courts. However, we respond in the same way to requests for disclosure of information, and we will not respond unless the patient clearly consents.

Family members may also contact us about the patient’s medical treatment status, but in this case, the confidentiality obligation applies and we cannot answer. If a family member wants to know the patient’s medical information, they should visit the hospital with the patient, or have the patient directly tell the doctor that it is OK to answer inquiries from the family.

The only time confidentiality is not applied is when the patient is deemed to be at risk of self-harm or harm to others (when there is a suspicion of an imminent medical condition that could cause harm to themselves or others).